NCP: Lone Worker Case Study
NCP employ approximately 1,000 lone workers nationwide and, therefore, asked SoloProtect to provide a solution to keep them safe.
"SoloProtect ID is there for our staff in the event of an emergency, but it also gives them the peace of mind and confidence to carry out their jobs to the best of their ability when working alone."
As the UK's number one car park operator, NCP has more car parks than any other UK company supplying millions of customers with parking solutions.
They employ approximately 1,000 lone workers nationwide and, therefore, wanted a safety solution that would help them protect and care for their staff at all times.
NCP's Head of Operations – North explains:
"We have a high proportion of lone workers at NCP and they face a variety of risks. Therefore, it’s hugely important we have precautions in place to protect our staff. We’re keen to ensure that all NCP lone workers have access to a SoloProtect lone worker device."
NCP chose the SoloProtect ID which is the only lone worker device specifically designed as an identity card holder which is easy to wear and discreet to use. It's this discretion that was a big selling point for NCP.
NCP has been extremely happy with the service offered by SoloProtect as the Head of Operations – North explains:
"SoloProtect has been there for us right from the start, through implementation, assisting us with any issues, training and helping us drive usage. The service from the SoloProtect Monitoring Centre when a genuine 'Red Alert' occurs has been excellent."
SoloProtect invested in a new, purpose-built, EN 50518 compliant, 24/7 Monitoring Centre a number of years ago which allows us to meet more stringent European Standards, use the latest alarm handling technology, and respond to alerts extremely quickly and efficiently.
Every second counts in a genuine 'Red Alert' situation. So enabling a highly trained operator to listen to, assess, and record, the lone worker alarm as soon as possible is imperative.
The SoloProtect Solution is designed to provide unparalleled lone worker protection. NCP's Head of Operations – North said:
"NCP takes the health and wellbeing of its employees very seriously. SoloProtect ID is there for our staff in the event of an emergency but it also gives them the peace of mind and confidence to carry out their jobs to the best of their ability when working alone."
All SoloProtect solutions are BS 8484:2016 approved, ensuring a police escalation that's one level above a 999 call, where appropriate. Every SoloProtect solution includes the chosen device or mobile app, 24/7/365 manned monitoring, device training, and access to SoloProtect Insights for generating usage reports, user onboarding and solution management.