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SoloProtect ID - Core Functions

SoloProtect ID is a dedicated device that utilises simple functionality to provide lone workers with comprehensive protection, 24/7/365.

All SoloProtect solutions utilise EN50518 Alarm Receiving Centre (ARC) monitoring and remain accredited to the BS 8484 lone worker standard and Secured By Design – ensuring a genuine alarm is escalated directly to the relevant Police Force via Unique Reference Number (URN), the most efficient way to escalate a lone worker emergency in the UK.

Each function of the ID has been designed so that it can be operated discreetly by lone workers throughout there working day.

Red Alert -

SoloProtect ID Core Functions | SoloProtect UK

The ‘Red Alert’ function is a 24/7/365 facility for a lone worker feeling in distress, in danger, injured, or seriously ill, offering peace of mind should the worst occur.

Once a ‘Red Alert’ is raised the following is carried out:

  • An audio connection from the SoloProtect ID to the SoloProtect ARC is made at the push of the button.
  • A highly trained operator will then monitor, assess, and record the situation via the audio.
  • Should a lone worker require further assistance, the operator will then escalate the call to the appropriate emergency service.

During a ‘Red Alert’, the ARC Operator will access the most recent location data supplied by the ID, in order to attempt to establish the location of the lone worker in order to assist.

Amber Alert -

SoloProtect ID Core Functions | SoloProtect UK

SoloProtect ID allows end-users to record key contextual information to assist in our response in the event of a genuine ‘Red Alert’.

Through an ‘Amber Alert’ an end-user can quickly provide valuable background information regarding their current location, activities being carried out, and any apparent or potential risks in their working environment.

Due to the mobile nature of a lone worker it’s highly recommended that end-users leave regular and relevant ‘Amber Alerts’. Providing key information routinely could prove vital in assisting ARC Operators identify the situation and carry out the appropriate response in the event of a lone worker emergency.

Device Check - 

SoloProtect ID Core Functions | SoloProtect UK

The ‘Device Check’ function is a key part of any dynamic risk assessment.

A ‘Device Check’ provides end-users with the necessary reassurance that they can rely on their ID prior to entering a given situation, premises or meeting, whilst working alone.

Performing a ‘Device Check’ will provide end-users with the battery life and mobile network signal information, displayed on the LCD screen. Regular ‘Device Checks’ will also utilise the GNSS/A-GNSS functionality on the SoloProtect ID.

If a SoloProtect ID displays insufficient battery life or signal strength, then the end-users should not rely on their device and look to make an alternative choice.

Global Navigation Satellite System (GNSS) & Assisted GNSS - 

SoloProtect ID is the first, dedicated lone worker device, to utilise both GNSS (Global Navigation Satellite System) and A-GNSS (Assisted GNSS) technology. This enables the device to gain a quicker 'Time To First Fix' (TTFF) in order to obtain a location, whilst improving accuracy and reliability as a worker moves between a series of different environments. Giving improved user performance to a lone worker, and relevant location information to the Emergency Services in the event of a genuine ‘Red Alert’.

For more further information on the benefits of GNSS, and why it’s an improvement on GPS, please see here.

Incapacitation Alarm -

SoloProtect ID Core Functions | SoloProtect UK

The event of an injury or sudden, serious illness puts workers at greater risk if they are alone, or in a remote location. Because of this, SoloProtect ID is equipped with an 'Incapacitation Alarm' (previously referred to as 'Man Down').

SoloProtect ID will also detect movement consistent with a trip or fall, raising a ‘Red Alert’ in the event a lone worker is unable to do so manually.

An ID will enter a pre-alert phase once it detects incapacitation. Moving the device will cancel the alarm, but if the pre-alert isn’t cancelled then an Incapacitation ‘Red Alert’ is raised.

In the event of an Incapacitation ‘Red Alert’ ARC Operators can communicate directly with the end user through SoloProtect ID’s two-way audio capability.

Rip Alarm

SoloProtect ID Core Functions | SoloProtect UKIf an end-user wears their SoloProtect ID on a lanyard and the device is removed forcibly – either through a threatening or abusive situation, or accidently through a fall or trip – then an automatic ‘Red Alert’ will be triggered.

The Rip Alarm is activated through the removal of a magnetic plug situated on the top, left hand corner of the device, as you look at the rear of the device.

Once activated, the ARC will treat it exactly the same as any other, genuine 'Red Alert' until proven otherwise.

SoloProtect Insights -

SoloProtect Insights | SoloProtect UK

All of the device functions listed above are reflected in the Usage Analytics Dashboard within SoloProtect Insights. This gives accurate and digestible reporting to a lone worker manager, quickly. Helping to ensure that utilisation is optimised, shining a light on where further training support is needed and making a case for return on investment across the wider organisation.

In addition, all alarm data is collated within Insights' Alarm Analytics Dashboard - covering genuine 'Red Alerts', false alarms and incapacitation alarms. Giving a line-manager or wider specifier a clear picture of how a solution estate is being utilised across a particular team, or groups comparatively.

Download the SoloProtect ID Quick Start Guide for instructions on how to utilise each function, here.