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Frequently Asked Questions

Things we get asked from time to time . .

How does my device work?

Each SoloProtect lone worker device is supported by an Alarm Receiving Centre (ARC). Through the discreet press of the ‘Red Alert’ button, an audio link is established. A qualified member of the team can listen to your situation and arrange for further escalation as necessary.

Which workers benefit from a SoloProtect lone worker device?

All types of workers without direct or close supervision can benefit from a SoloProtect device. Through incapacitation technology, a device can detect trips, slips and falls, while the discreet design allows users to raise an alert in cases of abuse or attack without further aggravating the situation.

What happens in an emergency?

After a 'Red Alert' is raised, the Alarm Receiving Centre (ARC) initiates audio recording and delivers an appropriate response given the situation. Where appropriate, a priority response will be requested for a lone worker, in line with the accreditation sitting with the ARC. Additionally, the employer is notified appropriately.

How will I know that someone is listening to my 'Red Alert'?

When the 'Red Alert' is activated, the device vibrates at regular intervals, like a heartbeat. This is discreet and cannot be heard or felt by anyone else. You can be assured that the ARC is listening to your 'Red Alert'.

How often should I use my device?

For best practice, we advise that you leave frequent 'Device Check’s' and 'Amber Alerts' throughout your working day.

How often do I have to charge my SoloProtect lone worker device?

To ensure best practice and battery life, you should charge your device before every use. We advise placing your device on charge overnight.

Are my 'Amber Alerts' listened to?

No, your 'Amber Alerts' are not listened to routinely. Only in the case of a 'Red Alert' are the 'Amber Alerts' accessed by the ARC to help locate you.

What happens if I get it wet?

SoloProtect lone worker devices are not waterproof and should be kept away from water. Cases are available to purchase for the ID and Go devices to protect the device from light rain and splashes.

What happens if I have a problem?

We hope you will not encounter any problems with your SoloProtect device, but should you come across any issues, please contact our friendly UK-based Customer Service team at Tel: 0114 399 6000 Option 4 or email

For more guidance on how to best utilise your SoloProtect lone worker device, you can download the relevant Quick Start Guide below.