Our Promise to Your Lone Workers
A commitment to all SoloProtect Customers.
We want to help all of our customers ensure their lone workers are safe, whilst providing the best value for money lone worker solution to reflect their investment.
The fastest possible escalation for your lone workers.
In a genuine ‘Red Alert’ situation, every second counts for your lone worker. SoloProtect ensures a discreet alarm call is made immediately upon button press – connecting that call is our ﬁrst priority (not all lone worker devices do this). We record, listen and assess, often within seconds, then escalate an incident appropriately. We keep you the employer, updated and provide a full, written report after the incident has been resolved.
We actively encourage the highest possible level of usage by your lone workers.
We promote every-day usage to our customers - we want SoloProtect to be an intrinsic part of your staffs' dynamic risk assessment, not just a button to press when a user is in trouble. We work with clients to promote regular usage of the solution - it's a fully inclusive service, so we support you to maximise the value of your investment. Lower cost solutions don't come with this level of support and so daily usage rarely happens, a waste of your money.
An array of training options for your team and customer support, free of charge.
Delivering class-leading lone worker training and ongoing support, with your staff in mind. At SoloProtect, training is not an afterthought, it's an integral part of integrating the solution with your staff and policy. We train your users face to face or via the web, using qualified trainers with materials specifically designed to deliver the knowledge your lone workers and their managers need. We won't charge you for training - we want you to have the best customer experience, and maximise your value. Our support team is there for your users throughout the life of your SoloProtect contract, not just at set-up. A friendly, helpful voice is only ever a phone call away.
If you think that we are not fulfilling our promise, please let us know and we'll address your concern immediately. If we fail to address your issue in a timely fashion then we'll also give you an additional SoloProtect solution for 12 months, free of charge.