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SoloProtect announce ARC availability above 99.999% for 12-month period:

SoloProtect, the international lone worker company, has announced Alarm Receiving Centre (ARC) performance statistics for the last twelve months.

Opened in 2015, The SoloProtect ARC, is a purpose-built, dedicated lone worker resource and supports all lone worker solutions delivered by the company in the U.K.

The SoloProtect ARC is accredited to EN 50518, which is the European Standard for Alarm Receiving Centres. The former also forms part of the company’s accreditation to BS 8484: 2016, the British Standard for Lone Worker Solutions.

A requirement of EN 50518 includes the measuring and recording of monthly ARC availability or ‘Uptime’ – a term coined to indicate the amount of time a machine or computer has been available and is working correctly. In the twelve-month period as of November 2017, SoloProtect’s rolling annual availability stood above 99.999%.

The ‘Five Nines’ is the performance benchmark for availability within the Data Centre industry. ARCs and Data Centres differ in structure and build requirements – yet both are judged on availability. As such, SoloProtect set an internal target to achieve the same performance as that of a Tier 4 Data Centre.

ARC demand will tend to fluctuate across the time of day, or certain times of the year when things like worsening weather conditions will become a factor in lone worker device usage. During peak-use in October 2017, the SoloProtect ARC received a signal, every 4 seconds - and over 10,500 signals in a single day *.

ARC availability is impacted by a range of systems requiring complex integration. The SoloProtect ARC ensures uptime through a high availability virtualised infrastructure. This allows a nominated Disaster Recovery (DR) site to react to any potential failure with a live replication of data. This ensures minimal downtime, and a continuation of service for SoloProtect customers.

Craig Swallow, Managing Director, SoloProtect UK commented:

“We’re delighted to be able to announce this ARC performance data to the market. We appreciate that reliability is extremely important to our customers - particularly when supplying a service that can alter the course of a violent, or accidental-injury situation. It remains a core focus of the business to keep the standard of service we deliver to SoloProtect customers high”.

SoloProtect lone worker technology has now been utilised by over 250,000 lone workers world-wide, and The SoloProtect ID remains the only Global Navigation Satellite System (GNSS) enabled lone worker device on the market.

SoloProtect was the first in the UK to be accredited to BS 8484:2016, retains NSI ARC Gold Accreditation, and is a member of Cyber Essentials Plus scheme.

*Signals indicates all communications sent from a lone worker device, to the ARC – this is not only alarm activations.

Article Published 8.11.2017