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Usdaw survey highlights continuing abuse against shopworkers

As the Shopworkers' trade union launches 'Respect for Shopworkers Week', a new survey highlights a recurring problem.

The trade union for Shopworkers', Usdaw, has launched its 'Respect for Shopworkers Week' - running 12th Nov to 18th November 2018, with the aim of reducing abuse, threatening behaviour and violence towards workers.

The campaign is supported by their 'Freedom From Fear' survey which highlighted some worrying statistics for staff in 2018:

  • 6 in 10 shopworkers experienced verbal abuse
  • 37% of staff were threatened by a customer
  • Over 230 assaulted each day 

Part of the campaign will see Usdaw members spending time across UK communities this week to ask that people keep calm and show respect to shopworkers, acknowledging the role that retail workers in all of our towns and cities.

Another strand to the campaign is for retail staff not to simply accept verbal abuse as 'part of the job'. This encourages better reporting of incidents, that can then be acted-upon by managers within an organisation.

Paddy Lillis, Usdaw General Secretary commented: "Violence, threats and abuse against workers are amongst the great scourges of our society. The statistics are shocking and show that urgent action is required. Many UK workers are on the frontline of dealing with the public and that can mean they end up on the wrong side of a verbal or physical assault."

“Life on the frontline of retail can be pretty tough for many shopworkers and there is still a lot to do to help protect them. We launched our Freedom From Fear Campaign in the face of growing concerns amongst retail staff about violence, threats and abuse. The campaign works with employers to promote respect and make shops safer for staff and customers alike."

Source Article: Usdaw website 12/11/2018

Article Published 12.11.2018