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Why SoloProtect?

SoloProtect brings years of experience in delivering world-class lone worker solutions, the leading dedicated lone worker device, and comprehensive support for your team.

SoloProtect (formerly Connexion2) was formed in 2003 and specialise in helping organisations protect their lone workers. The company is also the manufacturer of the Identicom lone worker device, still the UK's most widely-used dedicated device for people working outside of direct or close supervision.

The SoloProtect lone worker solution is fully managed, BS8484 and EN50518 approved, and designed to give employers an easy and effective way to protect all types of lone worker - over 200,000 people now use Identicom as their preferred lone worker device.


In addition, for people with a different risk profile, Identicom mobile is a lone worker app that utilises a lone worker's smart-phone to give them a BS8484 approved solution without the need to deploy a dedicated lone worker device such as Identicom.

A Proven Device.

The market-leading Identicom is a two-way audio lone worker device, uniquely styled as an identity badge. It's easy to wear, discreet to use and always within reach by a lone worker. Equipped with GPS and an automatic incapacitation alarm (commonly referred to as 'Man Down'), Identicom is the ideal device for lone workers facing potential 'People Risk' and 'Environmental Risk'. 

A state of the art, EN50518 accredited, Alarm Receiving Centre.

The SoloProtect Alarm Receiving Centre (ARC) is supporting SoloProtect customers from 2016 and has been designed to exceed the European standard for ARC's, EN50518 - and was the first dedicated lone worker ARC in Europe to receive accreditation against the standard in November 2015. The ARC is also NSI Gold accredited and designed to give SoloProtect customers a wealth of new benefits:

  • Consistent, accurate and customised alarm handling, 24/7/365.
  • A faster, highly accurate dispatch to the Police.
  • State of the art network with high availability designed to eradicate any single point of failure.
  • Unparalleled lone worker protection.  

A Comprehensive Solution.

Identicom is supported by several other key solution elements - ultimately, any lone worker solution's worth can be judged on the response it elicits. Any SoloProtect solution includes the following elements:

  • Identicom device or Identicom mobile app.
  • SIM Card and all inclusive network usage (Fair usage policy applies).
  • 24 / 7 Alarm Receiving Centre support.
  • User training on best use of the solution.
  • Dedicated Customer Support team.
  • Monthly reporting as standard.

Dedicated Support.

SoloProtect has an internal Customer Support team focused on supporting a solution customer across the entirety of their contract. We'll help get you set-up, and we'll also update the necessary contact and escalation details should you request amendments as you have changes in personnel, or communications infrastructure etc.