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Frequently Asked Questions

Things we get asked from time to time . .

How does the SoloProtect ID work?

The SoloProtect ID is supported by a 24/7/365 Monitoring Center. Through the discreet press of the Red Alert button, an audio link is established. A qualified member of the team can listen to your situation and arrange for further escalation as necessary.

Which worker benefits most from a SoloProtect ID?

All types of workers without direct or close supervision can benefit from the device. Through the Incapacitation function, the ID can detect trips and falls, while the discreet ID badge design allows the user to raise an alert in cases of abuse or attack without further aggravating the situation.

What happens in an emergency?

After a 'Red Alert' is raised, highly trained Alarm Handlers at the Monitoring Center will initiate audio recording and deliver an appropriate response given the situation. Where appropriate, a priority response will be requested for a lone worker, in line with the accreditation sitting with the Monitoring Center. Additionally, the employer is notified appropriately.

How will I know that someone is listening to my 'Red Alert'?

When the 'Red Alert' is activated, the device vibrates at regular intervals, like a heartbeat. This is discreet and cannot be heard or felt by anyone else. You can be assured that the Monitoring Center is listening to your 'Red Alert'.

How often should I use my SoloProtect ID?

To maximise the benefits of the device, you should use your SoloProtect ID every working day. For best practice, we advise that you leave frequent 'Device Checks' and 'Status Checks' throughout your working day.

How often do I have to charge my SoloProtect ID?

To ensure best practice and battery life, the SoloProtect ID should be charged before every use. We advise placing your ID on charge overnight, ensuring it has full power for the day ahead.

Are my 'Status Checks' listened to?

No, your 'Status Checks' are not listened to routinely. Only in the case of a 'Red Alert' are the 'Status Checks' accessed by the Monitoring Center to help locate you.

How do I know when to start talking during a 'Status Check'?

During a ‘Status Check’ you should begin to speak once the LED lights begin to flash. Once the LED light locks on a solid yellow light, this indicates that you have 10 seconds remaining to record your message.

What happens if I get it wet?

The SoloProtect ID is not waterproof and should be kept away from water. Silicone cases are available to purchase to protect the device from light rain and splashes.

What happens if I have a problem?

We hope you will not encounter any problems with your SoloProtect ID, but should you come across any issues, please contact our friendly US-based Customer Service team at Tel: 866-632-6577 or email