Emergency Dispatch Center (EDC)
Employee monitoring for safety includes an experienced emergency dispatch center. The right people with the right training results in the right response.
SoloProtect provides a service of emergency monitoring for lone workers in a risky situation. All full time operators are Advanced Emergency Medical Dispatcher (AEMD) certified and all operators are Red Cross CPR and HIPAA certified to assure you have the best trained response team 24/7/365. AEMD is a higher level of certification than is often required in 911 emergency response centers. The level of both initial and ongoing training our operators receive results in unmatched preparation to professionally respond to any emergency call.
The systems used in the EDC enable automatic identification of the correct Public Safety Responding Authority (PSAP) based on the location of the user. This is no small feat with more than 6,000 PSAPs across the U.S. In addition to having a highly trained staff, the dispatch center uses sophisticated hardware and automation software to digitally record, date and time stamp each call which may be replayed on request and emailed as WAV. files for company records or to be submitted as evidence in a dispute.
Always on Call.
Because we are in the life safety business, our doors never close and our phones are always on. Emergency battery systems and generators support the EDC in the event of power outages. Two separate, redundant monitoring facilities are maintained for use in the event of a major catastrophe. The primary and redundant sites are located on separate telephone and power grids.
So… what happens when your SoloProtect ID device raises an alert to SoloProtect's Dispatch Center?
In cases of a Status Check, your recorded audio message is sent and stored at the EDC to provide contextual information as needed. In the event of a Red Alert, AEMD certified operators stay on the line with you until the interaction is over and the alarm has been successfully verified and closed. Check out a detailed account of the alert process here.