Security Panic Buttons for Employees

New research notes that one in seven employees don’t feel safe at work. In particular, employees that work alone face ever increasing risk and violence as they perform their work tasks.

With risk on the rise, panic buttons put help at hand for workers.

Many employers are now making the wise choice to outfit workers with panic buttons offering their staff quick connection to help should an incident arise.

How does a panic button work?

In the case of the SoloProtect ID personal alarm device, when a worker encounters a situation that makes them uncomfortable, they simply push the ‘Red Alert’ button to be instantly connected with the Monitoring Center who are then listening, recording and escalating their call. For example, if during a home health care visit a patient has a friend there that the nurse does not recognize, or perhaps the patient begins to become aggressive, the nurse would issue a ‘Red Alert’ opening up a one-way communication to the SoloProtect Monitoring Center. A trained operator is now listening for audio cues to send the nurse the help they need. Perhaps the patient or friend threatens the nurse, the SoloProtect Operator will dispatch police to their location via GNSS.

Why would an employee need a panic alarm?

Employees are frequently faced with unforeseen risks on the job and violence in the workplace seems to be a troubling trend with OSHA estimating that nearly 2 million people report being victims of workplace violence every year. For remote, mobile, and lone workers, these risks are even more difficult to mitigate as they tend to travel to private residences, remote locations, or even large worksites. Should they be faced with an emergency, a personal safety alarm or panic button allows them to call for help without escalating an incident. With the SoloProtect ID personal panic alarm, a worker can discreetly call for help without even breaking eye contact allowing them to stay present and continue to try to de-escalate the situation at hand.

Lone working employees may face various risks on the job, both social and environmental. Social risks are those presented by other people such as verbal threats and abuse, harassment, physical abuse, and even robbery. Recently, robbery has been on the rise particularly for home health care employees as there is a tendency to believe they may be carrying pharmaceutical drugs. For real estate and hospitality workers, sexual harassment has been a prominent concern as they frequently find themselves alone with customers.

Environmental threats are those that stem from the working environment itself and can include difficult driving and parking conditions, weather, and biohazards in personal homes, and workspace hazards such as manhole covers and slip, trip, and fall hazards. These threats are of note particularly for those who travel to their remote work area such as on-call municipal workers who may be called to sites far off the beaten path at all hours of the night. If a worker falls or experiences a medical emergency during travel to their remote worksite, how would they reach out for help? The SoloProtect ID panic alarm has an additional Incapacitation feature that recognizes non-movement of the employee giving allowing them access to the help they need, right when it is needed.

Why is a panic button better than a cell phone?

Many employers ask their staff to rely on their personal or business cell phone to call for assistance when needed. Unfortunately, cell phones are not a reliable way to reach out for help when faced with an aggressive or emergency situation. First, a cell phone may not always be on their person. When one faces a threat, running to reach their cell phone won't be a viable option. Second, it can heighten an already tense situation. Say a home health care patient is becoming verbally abusive and attending nurse becomes uncomfortable. They would have to fish their cell phone out of their pocket or bag, dial, connect with a colleague or emergency services and state their emergency. In that time the nurse would have completely disengaged from the job they were performing indicating to the patient that they were not a priority which may case an already aggressive situation to heighten and become abusive. What’s more, once an employee is engaging with their cell phone, they are no longer tuned in to the incident at hand. The now irate patient may decide to attack the nurse, take the cell phone from them, or even use a cell phone against them.

The SoloProtect ID is designed as an ID badge holder to put an employee security panic button discreetly at hand. When a crisis arises, the solution can be deployed without disengaging and even without breaking eye contact. This allows an employee to continue to deescalate tension all the while knowing a trained operator is listening in and dispatching help if needed.

 employee panic button emergency process

What makes the SoloProtect ID personal panic alarm unique?

There a number of distinguishers that help the SoloProtect ID stand apart from other wireless panic buttons. The first is the form factor. The completely discreet ID badge form factor allows the panic alarm to act as part of an employee’s uniform. Not only does that make for easy integration on the part of the user, but also ensures that it won't be easily identified by an aggressor as a means to call for help. In an emergency, the solution is simple to use and always on their person as it’s worn by the user.

Another important differentiator is incident audio. When a ‘Red Alert’ is initiated, the SoloProtect Monitoring Center is listening AND recording. After an incident, that audio recording is available for review by the company and able to be used as evidence if necessary. In such litigious times as these, incident audio can be a valuable asset. There is no “he said, she said,” but instead a legitimate recording of the incident in question. Having a panic alarm solution in place may also help to show a commitment to employee safety potentially lowering insurance costs or fees after an event.

In addition, SoloProtect provides unparalleled customer support. All onboarding and training are provided as well as the use of our customer portal Insights. In Insights, customers are able to run reports on usage, send out training reminders and notifications, and manage their devices and users. The customer service team and Insights make the process of deploying your SoloProtect safety solution simple so that users can quickly be outfitted with the panic alarms they need to stay safe when facing risk.

Find out more about the SoloProtect ID HERE.
It’s more than a panic button, it’s peace of mind.

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