Workplace Violence Awareness: Crisis Prevention Training
It is not uncommon for safety professionals to place more focus on the prevention of environmental risks than that of workplace prevention. We know that this is likely due to the unpredictability that comes with the with the latter. However, workplace violence is something that you simply can't ignore at any cost, as it is unfortunately prevalent among today’s organization.
Workplace violence involves acts or threats of physical violence, physical harassment, sexual harassment, severe intimidation, or any other extreme disruptive behavior that occurs in the workplace and threatens productivity. These acts specifically range from threats and verbal abuse, to any kind of assault or even homicide.
When you are in charge of the health and safety of employees in any organization, or entrusted with the worker's well-being, it is crucial that you account for workplace violence and to take the appropriate precautions. It is essential to create an awareness of workplace violence and conduct crisis prevention training in addition to the safety prevention measures and trainings that you have set in place regarding environmental safety. Below are some guidelines for conducting successful workplace violence crisis prevention training with your employees.
Make it regular, segmented and informational.
It is very common for people to disengage or even completely forget worker safety measures when not regularly reminded and practiced. Safety education should be broken down into smaller segments as per departments or job descriptions in the organization. This helps to sensitize workers in a more specific way, with practical scenarios being dealt with immediately. Let the workers know their rights in working stations, and how best they can challenge any violations of such rights. Provide your employees with options on how to channel their discontentment and complains in the organization. During the education process, it's important to explain what all is included within the scope of workplace violence because sometimes, employees may unintentionally violate one another. The ever-informed and updated worker is productive, knows why the rules are set and is able to safeguard his/her safety as well as that of others. They feel worker safety like a more present and routine part of their individual obligation.
Include common causes or triggers of workplace violence.
If your employees are able to recognize certain factors that may cause workplace violence, they are more likely to notice them in real workplace scenarios and can potentially prevent a violent situation from occurring. A number of factors have been attributed to be the major cause of violence and disgruntlement in the working environment. As most people might recognize, working with someone who displays an erratic, angry or even volatile temperament is always a potential cause for workplace violence. However, there are also lesser thought of but still common workplace environments that make workplace violence more likely. For instance, a job role that involves exchanging money with the public can increase the risk of workplace violence. Working in a secluded environment, providing services to strangers and working where alcohol is served can also cause an increased opportunity for violence.
Determine the appropriate precautions and effectively communicate them.
As discussed in the previous section, you must first determine likely violence risks within your workplace in order to take the appropriate precautions. In the event that you happen to establish any likely risk- maybe assault, homicide or even harassment, it is important to protect your employees by taking precautions and putting measures in place to counter the problem and then communicate these precautions to them during training. In order to try to prevent a violent workplace situation, many companies will declare a zero-tolerance policy towards workplace harassment. Prohibit any demeanor that may encourage the persistence of the identified risk factors, and even enforce penal measures if it makes sense to do so. Make sure that your employees know why these precautions are set in place. You want to make sure that they appreciate why these standards exist rather than scaring them into following rules just to avoid punishment.
These are just some of the initiatives that can help create awareness and guide training on workplace violence crisis prevention. For more information on how SoloProtect can help mitigate workplace violence, visit www.soloprotect.com/us.