Accreditations

SoloProtect is proud to be accredited to ISO 27001, Cyber Essentials Plus, ISO 9001, BS 8484, BS 7858, EN 50518, and more.

We take the responsibility for supporting the safety of lone workers extremely seriously which is why we adhere to the highest possible standards.

We’re regularly audited against the standards outlined below which involves rigorous monitoring, assessment, and testing.

ISO 27001: International Standard for Information Security

Our ISO 27001 accreditation demonstrates our diligence and commitment to managing and protecting company and customer data. The data we’re trusted with is stored according to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

View our ISO 27001 certificate.

Cyber Essentials Plus

In addition to our ISO 27001 accreditation, SoloProtect is also certified to Cyber Essentials Plus. This is the highest level of certification under the Government scheme which rigorously tests our cyber security systems for vulnerabilities.

View our Cyber Essentials Plus certificate.

ISO 9001: International Standard for Quality Management Systems

Our dedication to delivering high-quality products and services is echoed by our ISO 9001 accreditation. The standard helps to ensure we continually monitor and improve in all areas of our business, we’re resilient to change and have strong governance.

Note: To ensure we continue to provide the highest quality lone worker safety solutions, we are regularly audited by the National Security Inspectorate (NSI) against ISO 9001 and BS 8484, EN 50518 and BS7858 (shown below).

View our NSI Gold certificates for our Alarm Receiving Centre and the provision of lone worker device services.

BS 8484:2022 British Standard for the Provision of Lone Worker Devices and Services

BS 8484 sets high-quality standards for lone worker solution providers to meet and, therefore, helps customers to find a reputable company. The standard covers lone worker devices and mobile apps, training and customer support, data security, and response services.

It’s our BS 8484 accreditation that allows us to bypass 999 and dial straight into the control room of the relevant police force using a Unique Reference Number (URN), significantly reducing response times.

At SoloProtect, we strive to go over and above the standard, with our average “Time to Listen” (TTL) being just 4.1 seconds. This is over 50% faster than the BS 8484 requirements. Furthermore, our average “Time to Verify” (TTV) is just over 41 seconds - only one-quarter of the time needed to comply.

Take a look at our blog: BS 8484 Lone Worker Standard explained.

BS 7858: British Standard for Security Screening

BS 7858 is the standard for pre-employment screening in the UK security industry and is now a requirement of EN 50518 and BS 8484:2022. This ensures all SoloProtect colleagues are properly screened before starting work for us.

EN 50518: European Standard for Alarm Receiving Centres

EN 50518 supersedes BS 8591 and BS 5979. The standard focuses on enhanced business continuity, disaster recovery and data security.

BS 9518: British Standard for the Processing of Alarm Signals by an Alarm Receiving Centre (ARC)

BS 9518:2021 complements EN 50518. It provides ARC recommendations on things such as working environments, response agreements, confidentiality and alarm system testing.

NPCC compliant

Alongside our BS 8484 accreditation, SoloProtect has to comply with the National Police Chiefs' Council (NPCC) guidelines for requesting police assistance via a URN number (rather than dialling 999).

In the most serious situations, the URN allows us to dial straight into the control room of the relevant police force which saves valuable time. Furthermore, because our Alarm Receiving Centre staff are specially trained to verify the seriousness of an incident and to establish when using the URN system is necessary, we can guarantee a level 1 response every time our operators ask for police assistance.

British Security Industry Association Member

SoloProtect is a member of the British Security Industry Association – the trade association for the professional security industry in the UK. Through this membership, we support excellence in the industry – particularly in the area of lone working.

If you have any questions about our accreditations, please contact us.