The Check-In feature allows a user to record a short message, providing information about their location and activity to inform any subsequent alerts.

What is a 'Check-In' and why is it important?

'Check-In' is a function that allows an end user to record a short voice message, via their SoloProtect lone worker device or their personal safety mobile application, providing contextual information about their location and activity.

In the event of a lone worker emergency (e.g. a Red Alert or Man Down Alarm), the recorded information is accessed by a SoloProtect Monitoring Centre Operator, and used in conjunction with geolocation data from the user’s device, to help them build a picture of the worker's whereabouts, what they were doing and what type of risks they might be facing. The Monitoring Centre Operator can then facilitate a quick, informed response.

What type of information should be communicated via a Check-In message?

  • Full name
  • Current address (including postcode)
  • Current activity and any apparent or possible risk
  • Other relevant information.

When should a Check-In be recorded?

A Check-In message would normally be left as part of a device or app users' dynamic risk assessment. Examples include:

  • The start of each working day
  • When changing location
  • When entering a new lone working situation / starting a new activity
  • End of the working day.

It's particularly important for lone workers to regularly leave Check-Ins throughout the day due to the mobile and remote nature of their work - especially if they are using a pooled device or if they operate across a large, indoor or multi-storey site. Our Operators will use both the geolocation data from the lone worker device or mobile phone and the information from recent Check-In messages, to quickly locate the worker and verify the incident.

The benefits of Check-In

  • Provides vital information to our operators in the event of an emergency
  • Allows for a quicker alert verification and, therefore, a more efficient escalation
  • Works in conjunction with the geolocation technology within the lone worker device or mobile phone
  • Forms a key part of a lone worker's dynamic risk assessment and promotes regular device usage
  • Encourages all involved to make 'duty of care' a shared responsibility.

Where are Check-In messages stored?

Check-In messages are stored securely within SoloProtect's BS 8484:2016 accredited Alarm Receiving Centre and are only accessed by highly trained Alarm Operators in the event of an emergency. Check-In messages are not issued to a lone worker's employer.
SoloProtect also achieved ISO 27001 in 2020 – the standard for Information Security Management.

The Check-In feature is available with all SoloProtect lone worker devices and the personal safety application.

Valuable Check-In Tip

Maintaining up-to-date Check-Ins is crucial for an effective dynamic risk assessment during your daily responsibilities. Wondering how to ensure you stay on top of your Check-Ins? Look no further! Onward Homes Neighbourhood Specialist Suzanne shares a valuable Check-In tip to help you in this endeavour. This clip was taken from a chat we had for our Onward Homes case study.

Further information

If you have any questions about SoloProtect's Check-In feature, please get in touch using the form below:

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If you'd like to understand how SoloProtect can help to keep your workers safe, and deliver operational and financial benefits to your organisation, please get in touch.
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