The Check-In feature allows a user to record a short message, providing information about their location and activity to inform any subsequent alerts.
What is a 'Check-In' and why is it important?
'Check-In' is a function that allows an end user to record a short voice message, via their SoloProtect lone worker device or their personal safety mobile application, providing contextual information about their location and activity.
In the event of a lone worker emergency (e.g. a Red Alert or Man Down Alarm), the recorded information is accessed by a SoloProtect Monitoring Centre Operator, and used in conjunction with geolocation data from the user’s device, to help them build a picture of the worker's whereabouts, what they were doing and what type of risks they might be facing. The Monitoring Centre Operator can then facilitate a quick, informed response.
What type of information should be communicated via a Check-In message?
- Full name
- Current address (including postcode)
- Current activity and any apparent or possible risk
- Other relevant information.
When should a Check-In be recorded?
A Check-In message would normally be left as part of a device or app users' dynamic risk assessment. Examples include:
- The start of each working day
- When changing location
- When entering a new lone working situation / starting a new activity
- End of the working day.
It's particularly important for lone workers to regularly leave Check-Ins throughout the day due to the mobile and remote nature of their work - especially if they are using a pooled device or if they operate across a large, indoor or multi-storey site. Our Operators will use both the geolocation data from the lone worker device or mobile phone and the information from recent Check-In messages, to quickly locate the worker and verify the incident.
The benefits of Check-In
- Provides vital information to our operators in the event of an emergency
- Allows for a quicker alert verification and, therefore, a more efficient escalation
- Works in conjunction with the geolocation technology within the lone worker device or mobile phone
- Forms a key part of a lone worker's dynamic risk assessment and promotes regular device usage
- Encourages all involved to make 'duty of care' a shared responsibility.
Where are Check-In messages stored?
Check-In messages are stored securely within SoloProtect's BS 8484:2016 accredited Alarm Receiving Centre and are only accessed by highly trained Alarm Operators in the event of an emergency. Check-In messages are not issued to a lone worker's employer.
SoloProtect also achieved ISO 27001 in 2020 – the standard for Information Security Management.
Valuable Check-In Tip
Maintaining up-to-date Check-Ins is crucial for an effective dynamic risk assessment during your daily responsibilities. Wondering how to ensure you stay on top of your Check-Ins? Look no further! Onward Homes Neighbourhood Specialist Suzanne shares a valuable Check-In tip to help you in this endeavour. This clip was taken from a chat we had for our Onward Homes case study.
If you have any questions about SoloProtect's Check-In feature, please get in touch using the form below: