BSkyB: Lone Worker Case Study

BSkyB uses SoloProtect ID to keep their lone workers safe.


"ID has helped our staff feel safer - it gives them the confidence to know that they could quickly raise an alarm if their safety was ever compromised."


Bosses at BSkyB have chosen to protect their front-line staff by equipping them with a state-of-the-art lone worker device.

BskyB - the UK’s leading home entertainment and communications company - has bought 48 market-leading lone worker devices from international lone worker safety company, SoloProtect in its ongoing bid to ensure the safety of its employees.

The ID device is styled as an I.D. badge which enables a worker to discreetly raise an alarm if experiencing verbal abuse, physical attack or if fallen ill.

The device can capture the audio of verbal abuse, has GPS tracking to locate a lone worker, and has automatic detection if a worker trips or falls.

Robert Gathergood, Head of Access Implementation at BSkyB said:

BskyB worker"BSkyB takes the health and safety of its employees very seriously. After being provided with excellent customer service through the SoloProtect solution over the last three years, we have now taken the decision to update our devices. ID has helped our staff feel safer - it gives them the confidence to know that they could quickly raise an alarm if their safety was ever compromised. We also like the added functionality of the new device, which can detect if a staff member trips or falls, and our team find it discreet and easy to use."

The fully-inclusive SoloProtect service includes SIM card and network usage*, 24/7 Alarm Receiving Centre monitoring and an in-house, UK based, customer support team.

SoloProtect ID remains the most widely used lone worker device in the UK.

BSkyB originally started using the device in 2010 after engineers voted overwhelmingly in favour of the ID product over other lone worker devices trialled.

SoloProtect is fully approved against BS8484, which enables genuine 'Red Alert' situations to be escalated to the Police one level above a 999 call where appropriate.

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