Roadchef Ltd: Lone Worker Case Study
Roadchef chose SoloProtect's safety solution due to the discreet appearance of the lone worker devices and, of course, because of the focus on employee protection.
"SoloProtect has undoubtedly helped our employees feel safer, they know if they raise an alarm, SoloProtect are working their hardest to quickly verify the seriousness of the alarm and escalate it accordingly."
Roadchef operates 24/7 at 30 motorway and trunk road service area locations across the UK. The business employs over 3,200 people and caters for over 50 million customer visits per year.
Roadchef were in the market for a personal safety solution that would help them to improve employee safety and fulfil their duty of care commitments.
SoloProtect devices were chosen due to their discreet appearance and, of course, because of the focus on employee protection.
Watch our video to hear what Roadchef staff think of the SoloProtect solution and read more below ...
Roadchef’s Director of Commercial and Loss Prevention understands the importance of lone worker safety and the significance of protecting Roadchef’s workforce:
"There are a number of dangers involved in either working alone or in vulnerable places in any business. Lone workers are at greater risk, due to not having the same avenues of support and therefore it’s of great importance to us that they’re fully trained and have extra protection, something they get through their SoloProtect ID devices."
SoloProtect devices are specifically designed so that they’re easy to wear and discreet to use, and are equipped with mobile GSM and geolocation technology. In the event a worker requires assistance, the device opens a call with SoloProtect's Monitoring Centre at the push of a button where specially trained operators will listen in to the incident and send the appropriate assistance e.g. alerting the emergency services or contacting a manager.
The safety solution offers protection to employees facing social risks such as violence, abuse or aggression, and environmental risks such as slips, trips, falls or health issues.
The Director of Commercial and Loss Prevention was particularly impressed with the service levels and focus on alarm verification that comes with every SoloProtect solution:
"Here at Roadchef, we take the safety of our workforce very, very seriously. SoloProtect has undoubtedly helped our employees feel safer, they know if they raise an alarm SoloProtect are working their hardest to quickly verify the seriousness of the alarm and escalate it accordingly. This gives our employees the confidence and peace of mind to carry out their tasks when they’re working alone."
The SoloProtect solution is accredited to BS 8484 (the British Standard for Lone Worker Device Services) which means we can dial straight into the regional police force, saving valuable time in an emergency. The solution includes the chosen SoloProtect device(s), 24/7 monitoring, and device training, plus access to SoloProtect Insights – our online platform for the end-to-end management of the solution and wider visibility of mobile teams.
Roadchef is understandably proud of the way it supports and develops its employees and, as a result, they have been re-awarded an 'Investors in People Gold' accreditation. Less than 100 companies in the UK hospitality industry have achieved this accolade and it’s evidence that the business takes its duty of care very seriously.