How Wi-Fi Calling Enhances Lone Worker Safety in Low Signal Areas

Lone workers in poor signal areas often struggle with communication, putting them at risk during emergencies. SoloProtect is the first lone worker safety technology provider to launch Wi-Fi Calling on its personal safety devices, enabling users to make emergency calls via Wi-Fi when 4G or cellular connectivity is unavailable.

How Wi-Fi Calling Improves Lone Worker Safety and Communication

For lone workers in underground, rural, or poor signal areas, Wi-Fi calling is a vital safety tool. With SoloProtect's Wi-Fi-enabled personal safety devices, employees can trigger emergency alerts and speak to responders even without mobile signal — ensuring protection wherever the job takes them.

SoloProtect has announced it’s the first lone worker safety provider to offer Wi-Fi Calling as a device feature, making personal safety solutions accessible to those in areas or buildings with a poor cellular connection.

But what is Wi-Fi Calling, when should it be used, who will benefit from this new feature, and how does it work? …

What Is Wi-Fi Calling and How Does It Help Lone Worker Devices?

SoloProtect’s new "Wi-Fi Calling" feature allows users of our touchscreen lone worker safety devices to make calls via a Wi-Fi connection, rather than through a traditional cellular or 4G network.

Therefore, if a location has a poor cellular signal but a Wi-Fi hotspot is available, workers in this area can now benefit from SoloProtect’s range of safety features without connectivity concerns.

Wi-Fi calling enables emergency communication through wireless internet instead of mobile networks. This ensures that lone workers in poor reception zones can still activate their panic alarm and connect with emergency services or monitoring teams.

When Should Lone Workers Use Wi-Fi Calling?

Wi-Fi Calling can be used by any users of our touchscreen devices who work in an area with a company Wi-Fi connection (or a third-party Wi-Fi connection that has been pre-approved for their use).

However, it’s most beneficial to users in poor signal areas, for example, those who experience interruption to their cellular signal due to extreme weather, the topography of their surroundings, and/or materials that block radio waves.

Therefore, Wi-Fi Calling is ideal for people who work in:

Underground locations (e.g. mines, caves, basements, underground storage facilities, underground trains),
Buildings made of metal or certain types of reflective glass (e.g. garages, warehouses, and even some high-rise buildings),
Buildings located within mountainous or hilly areas,
Coastal regions or areas high above sea level that may be particularly exposed to poor weather (e.g. strong winds, snow, or heavy rain), or
Remote or rural locations where cellular mast infrastructure is still developing.

This feature is especially useful in industries such as construction, manufacturing, logistics, and utilities — where lone worker communication tools must perform reliably in tough environments.

Benefits of Wi-Fi Calling for Lone Worker Safety and Connectivity

Including Wi-Fi Calling as part of your lone worker safety solution has many benefits including:

Allowing safety devices to be used in areas or buildings with a poor 4G or cellular signal – where the use of a personal safety device may previously not have been possible,

Supporting connectivity in bad weather,

Improving voice quality where cellular coverage is weak, and

Providing reassurance to users that they have a reliable connection and can easily call for help if needed.

Enables GPS and Wi-Fi-based safety monitoring

Enhances emergency call reliability for remote workers

Expands coverage for lone worker safety devices in rural, underground, or metal-constructed locations

How SoloProtect’s Wi-Fi Calling Feature Works on Lone Worker Devices

The new Wi-Fi Calling feature can be easily managed by your solution administrator within the SoloProtect Insights platform. Details of the available Wi-Fi networks are simply added to the system and your SoloProtect devices will identify the predefined networks and connect automatically when they are in range. There is no need for device users to amend any settings on their devices.

More than one Wi-Fi network can be added which is ideal for organisations with multiple sites, and devices will automatically switch back to a cellular network when out of Wi-Fi range.

SoloProtect's Wi-Fi-enabled personal alarm system automatically connects to pre-approved wireless networks, ensuring seamless coverage without requiring user setup.

Who Benefits Most from Wi-Fi Calling for Lone Worker Devices?

Wi-Fi Calling is an ideal solution for lone or remote workers who operate from a fixed location or multiple sites where the cellular signal may be poor.

This feature is perfect for field engineers, warehouse workers, mobile carers, and any role where signal blackspots pose a communication risk.

Want to protect your lone or remote workers in low-signal environments? Contact SoloProtect to explore our full range of Wi-Fi-enabled safety devices and learn how our lone worker communication technology can help your team stay connected and protected.