How can Wi-Fi Calling enhance lone worker safety?

What is Wi-Fi Calling, when should it be used, how can lone and remote workers benefit from this new feature, and how does it work? Find out here.

SoloProtect has announced it’s the first lone worker safety provider to offer Wi-Fi Calling as a device feature, making personal safety solutions accessible to those in areas or buildings with a poor cellular connection.

But what is Wi-Fi Calling, when should it be used, who will benefit from this new feature, and how does it work? …

What is Wi-Fi Calling?

SoloProtect’s new "Wi-Fi Calling" feature allows users of our touchscreen lone worker safety devices to make calls via a Wi-Fi connection, rather than through a traditional cellular or 4G network.

Therefore, if a location has a poor cellular signal but a Wi-Fi hotspot is available, workers in this area can now benefit from SoloProtect’s range of safety features without connectivity concerns.

When is Wi-Fi Calling most beneficial?

Wi-Fi Calling can be used by any users of our touchscreen devices who work in an area with a company Wi-Fi connection (or a third-party Wi-Fi connection that has been pre-approved for their use).

However, it’s most beneficial to users in poor signal areas, for example, those who experience interruption to their cellular signal due to extreme weather, the topography of their surroundings, and/or materials that block radio waves.

Therefore, Wi-Fi Calling is ideal for people who work in:

  • Underground locations (e.g. mines, caves, basements, underground storage facilities, underground trains),
  • Buildings made of metal or certain types of reflective glass (e.g. garages, warehouses, and even some high-rise buildings),
  • Buildings located within mountainous or hilly areas,
  • Coastal regions or areas high above sea level that may be particularly exposed to poor weather (e.g. strong winds, snow, or heavy rain), or
  • Remote or rural locations where cellular mast infrastructure is still developing.

What are the benefits of Wi-Fi Calling for lone or remote workers?

Including Wi-Fi Calling as part of your lone worker safety solution has many benefits including:

  • Allowing safety devices to be used in areas or buildings with a poor 4G or cellular signal – where the use of a personal safety device may previously not have been possible,
  • Supporting connectivity in bad weather,
  • Improving voice quality where cellular coverage is weak, and
  • Providing reassurance to users that they have a reliable connection and can easily call for help if needed.

How does Wi-Fi Calling work?

The new Wi-Fi Calling feature can be easily managed by your solution administrator within the SoloProtect Insights platform. Details of the available Wi-Fi networks are simply added to the system and your SoloProtect devices will identify the predefined networks and connect automatically when they are in range. There is no need for device users to amend any settings on their devices.

More than one Wi-Fi network can be added which is ideal for organisations with multiple sites, and devices will automatically switch back to a cellular network when out of Wi-Fi range.

Who should use Wi-Fi Calling?

Wi-Fi Calling is an ideal solution for lone or remote workers who operate from a fixed location or multiple sites where the cellular signal may be poor.

If you’re unsure whether our Wi-Fi Calling feature would benefit your organisation, please don’t hesitate to contact us:

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If you'd like to understand how SoloProtect can help to keep your workers safe, and deliver operational and financial benefits to your organisation, please get in touch.
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