Red Alert (Panic Button)
A Red Alert (Panic Button) is a 24/7 emergency alarm, designed to quickly get help to your lone workers at the press of a button.
A key function of every SoloProtect personal safety solution is the Red Alert (Panic Button). It’s an alarm system that is available to use at the lone worker’s discretion if their personal safety has been compromised such as in the case of verbal abuse, aggression or injury.
What is a Red Alert "Panic Button"?
A Red Alert "Panic Button" is essentially an alarm button that triggers a 1-way voice call from the lone worker’s personal safety device, or safety app, to the SoloProtect Monitoring Center. Here the incident is swiftly passed to an emergency dispatch operator who listens to the event, verifies its nature, and then escalates it appropriately in line with the dynamic nature of the situation, in accordance with Police guidelines.
More than a Panic Alarm:
Occasionally, lone worker solutions are compared with panic alarms. However, while the two might be used in identical circumstances, a credible personal safety solution will deliver more than a loud noise.
The real value of the Red Alert is the response the Monitoring Center can provide on the lone worker’s behalf. The operator’s emergency training is key to understanding what is happening to the worker and ensuring the best possible outcome for that individual through a robust escalation process.
This is facilitated by the Red Alert live 1-way audio call and supported by the context of any previous Check-Ins (a non-alarm 20 sec. message detailing the user's location and situation detail left through the device) and Geolocation data communicated from the device to the Monitoring Center (only available to the Operator during a live Red Alert alarm).
When should I open a Red Alert?
A Red Alert should be opened by a single alarm button press if a user is clearly facing a risk to their personal safety. The risk could be a social one, specifically linked to aggression – or an environmental one, that is likely to result in injury to the worker.
A Red Alert will open a one-way call to the Monitoring Center. As a Red Alert is manually opened via the push of a panic button the SoloProtect Operator will not speak back to the user directly through the device (in case it is a duress situation that could intensify it further).
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