Platinum Storage Strengthens Lone Worker Safety

As automation increased, reducing on-site staffing, Platinum Storage needed a reliable way to protect employees working alone. By implementing SoloProtect devices, the company gave staff instant access to help while reinforcing a culture of safety across its operations.

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Customer Overview

Platinum Storage is a property management company that operates 45 self-storage facilities across the United States, with its corporate office based in Southern California.

The Director of Human Resources at Platinum Storage oversees employee safety initiatives across the company’s distributed facilities.

“Many facilities operate with small teams, and employees may occasionally work independently,” said the Director of Human Resources.

Because of the company’s distributed operations, protecting employees who work alone is a key priority.

The Challenge: Protecting Employees Working Alone

Advances in self-storage technology have made it possible to operate facilities with fewer employees.

Platinum Storage uses automated systems such as electronic locks, tenant apps, and automated doors that allow customers to access their units independently.

“With the technology self-storage has been able to harness, we started needing fewer employees for each store,” the Director of Human Resources explained.

While this efficiency improves operations, it also introduces safety considerations.

“Depending on where they are in the country and what time they’re working, it could be dark when they’re starting or stopping work,” the Director of Human Resources added.

“Employees occasionally work during early morning or evening hours, so we want to ensure they feel supported when moving around the property.”

Before implementing SoloProtect, the company attempted informal safety practices.

“We tried things like the buddy system — calling someone before you go walk the property or show a unit,” the Director of Human Resources said.

However, those methods were difficult to implement consistently.

“It sounds like a great idea, but we know employees aren’t going to do it most of the time. They’re just going to go out and do what they need to do and get back to the office.”

The Solution: Implementing SoloProtect

According to the Director of Human Resources, “After evaluating options, SoloProtect met our needs.”  

To protect employees working alone, Platinum Storage deployed SoloProtect Shield devices across its facilities. The discreet, wearable device provides workers with direct access to SoloProtect’s 24/7 monitoring center, allowing them to quickly call for assistance if they feel unsafe or encounter an emergency.

The device also includes safety features designed specifically for lone workers, such as timers and the ability to connect instantly with a trained monitoring agent. This ensures employees can access help without needing to reach for a phone or draw attention to themselves in potentially risky situations.

Because lone worker protection devices are simple to use, employees were able to incorporate them into their daily routines with minimal training.

Easy Implementation Across a Growing Portfolio

Rolling out the solution across multiple locations proved straightforward.

“The implementation was pretty easy. The device has just a few buttons and it’s very easy to use,” the Director of Human Resources said.

Employees quickly learned how to use the devices in their daily routines.

“Probably the biggest problem we have is just making sure people charge them every night,” the HR Director added.

As the company continues to grow, deploying devices at new properties remains simple.

“We’re constantly growing and adding new properties. I send an email saying, ‘Here’s the property, please send a device,’ and it’s done. It’s very simple.”

Ongoing Training and Support

Platinum Storage also uses SoloProtect’s training resources to keep employees familiar with the devices.

“About once a quarter we do a live Teams training with our team,” the HR Director said.

“Anyone who wants a refresher or new employees can join and SoloProtect walks through the features.”

These sessions consistently draw participation from employees across the organization.

A Feature That Stands Out

One feature the Director of Human Resources particularly values is Ready2talk, which allows employees to instantly connect with a monitoring agent who can remain on the line and chaperone them until they feel safe.

“If someone is walking from the storage facility to the office and it’s dark outside, they can just push the button and say, ‘Could you stay on the line until I get to the office?’”

“To me, that’s powerful. Someone is literally a button away.”

Supporting Employee Confidence and Recruitment

While Platinum Storage has fortunately not had to respond to a major incident, the company views the devices as an important preventive safety measure.

“Thankfully we haven’t had a tragic incident. This is really a preventive measure,” the HR Director said.

The program also supports recruitment efforts by demonstrating the company’s commitment to employee safety.

“When I tell candidates they may occasionally work independently at a facility, I also explain that we provide these devices,” the HR Director said.

“They always say, ‘That is so cool that you guys do that.’”

Why Platinum Storage Recommends SoloProtect

For the Director of Human Resources, the value of the devices is clear.

“The safety and security they offer an employer and employee is priceless.”

With facilities across the country, she knows technology plays an important role in protecting staff.

“I can’t be at all our stores. Cameras help, but they don’t replace a device that someone can use when they need help.”

“That’s what’s going to make the difference in a difficult situation.”

“SoloProtect fulfills our key lone worker safety needs, allowing employees and leadership to focus on their responsibilities with greater confidence and peace of mind.”

Key Outcomes

While Platinum Storage implemented SoloProtect primarily as a preventive safety measure, the solution has delivered several meaningful outcomes across the organization.

• Improved protection for lone workers
  Employees working alone at self-storage facilities now have immediate access to help if they feel unsafe or encounter an emergency.

• Greater employee confidence and peace of mind
  Staff know they are supported, even when working independently or in isolated areas of a facility.

• Simple deployment across distributed locations
  Devices can be quickly deployed to new properties as Platinum Storage expands its portfolio.

• Enhanced safety culture
  Providing personal safety devices demonstrates the company’s commitment to employee wellbeing and reinforces safety as a priority.

• Positive impact on recruitment conversations
  Highlighting the program helps reassure prospective employees who may be concerned about working alone.

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Protect Your Lone Workers with SoloProtect

For organizations with employees who work alone, ensuring their safety should never be left to chance. SoloProtect provides wearable lone worker devices and 24/7 monitoring that help organizations respond quickly when employees need assistance.

Whether your team works in self-storage, warehousing, property management, logistics, healthcare, retail, or utility field services, SoloProtect helps create safer working environments for employees operating independently.

Learn how SoloProtect can help protect your lone workers.

Speak with a safety specialist today!

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