Updated statement regarding the Covid-19 pandemic:
17 Apr 2020
Service remains unaffected, as UK lock-down is extended
In light of the Government announcing a three-week extension to the UK lock-down on 16th April 2020, SoloProtect is continuing to provide an uninterrupted lone worker service to all customers across the UK.
The Covid-19 pandemic continues to influence how we are working – and we've implemented a number of operational changes to ensure the safety and wellbeing of our staff and customers, as outlined last month in a previous company statement.
We will continue to respond to guidance from the UK Government as the pandemic continues to develop. Maintaining a high level of service for our customers remains a key objective, and none of our team in the UK has been furloughed during this time.
The implemented Business Continuity plan includes:
• Home working as standard for all, where the role allows it.
• We have implemented “social distancing” throughout staff remaining within the office space including within the Alarm Receiving Centre itself.
• Access to our Alarm Receiving Centre has been restricted to essential personnel and essential visitors only.
• We have identified those colleagues within our teams who may be more vulnerable to contracting Coronavirus (Covid-19) and implemented actions, both technological and operational, to reduce the risk of transmission.
• We’ve employed digital tools in order to maximise the use of virtual working, and support the continuation of customer communication and meetings.
• We’ve implemented enhanced hygiene procedures and materials within the SoloProtect office environment including deeper office cleaning.
• Restricted on-site access for all personnel that have recently travelled to high-risk areas. If you have a planned visit to SoloProtect in the coming weeks, please discuss with your Account Manager at your earliest convenience.
• We have stopped all unnecessary travel.
• Where required, anyone displaying symptoms (high temperature or persistent cough) or known to have had direct contact with anyone suffering from Coronavirus (Covid-19) will be required to self-isolate for a period of fourteen days (in line with UK Government advice).
• Continuing to follow country-level, governmental advice regarding the ‘delay’ phase of the outbreak, and a range of sources including GOV.UK, WHO and CDC guidelines.
If you require any further information, please contact your nominated SoloProtect Account Manager with any specific questions in this area.